Terms and Conditions

Services Overview

As part of the registration process on our site, Haldiram Foods International Pvt. Ltd. may collect personal information, including your name, email address, contact details, postal code, demographic profile, and browsing data such as pages visited and links clicked.

Eligibility

Our services are available only in select regions of India. Individuals deemed “incompetent to contract” under the Indian Contract Act, 1872, including un-discharged insolvents, are not eligible to use this site. Minors aged 13 to 18 may use the site under parental or legal guardian supervision, who must agree to these Terms of Use. Purchases intended for adult consumption are prohibited for minors.

License and Site Access

Haldiram Foods International Pvt. Ltd. grants you a limited license to access and make personal use of this site. Modification or downloading (excluding page caching) of site content requires express written consent from Haldiram Foods International Pvt. Ltd. This license prohibits:

Commercial use or resale of site content
Collection and use of product listings, descriptions, or prices
Derivative use of site content
Downloading or copying account information for another merchant’s benefit
Use of data mining, robots, or similar data gathering tools

Unauthorized use terminates the permission granted by Haldiram Foods International Pvt. Ltd.

Account and Registration Obligations

All users must register and log in to place orders. It is your responsibility to maintain accurate and current account and registration details for communication related to your purchases.

Pricing

Products listed on the site are sold at Maximum Retail Price (MRP) unless specified otherwise. Prices at the time of ordering are the prices charged on the delivery date. While most product prices remain stable, some commodities and fresh foods may fluctuate daily. In such cases, price differences will be adjusted upon delivery.

User Agreement

By using this site, you agree to:

Provide accurate and authentic information when requested.
Use the services for lawful purposes and comply with all applicable laws and regulations.
Ensure the delivery address provided is correct and complete.
Review product descriptions carefully before placing orders.

You are prohibited from:

Disseminating unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct constituting a criminal offense, civil liability, or breach of any laws.
Gaining unauthorized access to other computer systems.
Interfering with another user’s enjoyment of the site.
Breaching applicable laws.
Interfering with or disrupting networks or websites connected to the site.
Making, transmitting, or storing electronic copies of materials protected by copyright without the owner’s permission.

Modification of Terms

Haldiram Foods International Pvt. Ltd. reserves the right to modify these Terms and Conditions at any time without prior notice. Regularly reviewing the Terms and Conditions is recommended. Continued use of the site constitutes acceptance of any changes.

Governing Law and Jurisdiction

This User Agreement is governed by the laws of India. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts in Nagpur.

Indemnity

You agree to indemnify and hold harmless Haldiram Foods International Pvt. Ltd., its employees, directors, officers, agents, and their successors and assigns from any claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, arising from your actions or inactions that result in loss or liability to Haldiram Foods International Pvt. Ltd. or any third party.

Termination

This User Agreement is effective unless terminated by either you or Haldiram Foods International Pvt. Ltd. You may terminate this agreement at any time by discontinuing use of the site. Haldiram Foods International Pvt. Ltd. may terminate this agreement without notice and deny you access to the site. Upon termination, you must promptly destroy all materials obtained from this site.

Limitation of Liability

Haldiram Foods International Pvt. Ltd. strives to provide accurate information, but we do not guarantee that product descriptions, pricing, or other content on this website are error-free. We are not liable for:

Any direct, indirect, incidental, punitive, or consequential damages arising from the use or inability to use our website.
Any errors, omissions, or inaccuracies in product listings, descriptions, or pricing.
Unauthorized access to your account or data.
Any interruption, technical issues, or delays in service due to external factors.

If a product offered by Haldiram’s does not match the description, your sole remedy is to return it in an unused condition.

Intellectual Property Rights

All content, including text, images, graphics, logos, and product descriptions, is the property of Haldiram Foods International Pvt. Ltd. and is protected under applicable copyright, trademark, and intellectual property laws. Users are not permitted to:

Copy, modify, distribute, or use content for commercial purposes without our written consent.
Use Haldiram’s trademarks or brand identity for any unauthorized purpose.

Unauthorized use of our intellectual property may result in legal action.

Third-Party Links

Our website may contain links to third-party websites for informational purposes. Haldiram Foods International Pvt. Ltd. does not endorse, control, or assume responsibility for the content, policies, or practices of these websites. Users accessing third-party sites do so at their own risk.

Privacy Policy

We are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you agree to the collection and use of information as per our Privacy Policy.

Key Privacy Commitments:

Your data will not be sold or shared with unauthorized third parties.
Secure encryption methods are used to protect your payment details.
You have the right to request access, modifications, or deletion of your personal data.

For detailed information, visit our Privacy Policy.

Payment Terms

We offer multiple secure payment methods, including credit/debit cards, UPI, and net banking. By placing an order, you agree to:

Provide accurate billing information.
Authorize Haldiram Foods International Pvt. Ltd. to charge the specified amount.
Accept that orders may be canceled if payment verification fails.

Refunds, if applicable, will be processed as per our Refund Policy.

Shipping and Delivery

Orders will be processed and shipped within the timeframe specified during checkout.
Delivery timelines may vary based on location and external factors.
If an order is delayed or undelivered due to incorrect address details, Haldiram’s will not be liable.
Customers must inspect the product upon delivery and report any issues within 24 hours.

For more details, refer to our Shipping Policy.

Cancellation and Refund Policy

Orders can be canceled before dispatch. Once shipped, cancellations are not possible.
Refunds will be processed within 5-7 business days after approval.
Perishable and food items are non-refundable unless they are defective or damaged upon arrival.

For detailed guidelines, check our Return & Refund Policy.

Customer Support

For any queries or concerns, you can contact our customer service team:

Email: [email protected]
Phone: +91-707-4557877
Available: Monday to Saturday, 10 AM – 6 PM

Updates to Terms & Conditions

Haldiram Foods International Pvt. Ltd. reserves the right to update these Terms & Conditions at any time. We encourage users to review this page periodically. Continued use of our website implies acceptance of any modifications.

Contact Information

If you have any questions regarding these Terms and Conditions, please reach out to:

Haldiram Foods International Pvt. Ltd.
Address: Plot No. 145/146, Haldiram House, Bhandara Road Chowk, Old Pardi Naka, Surya Nagar, Nagpur, Maharashtra 440035.
Email: [email protected]